Find answers to common questions or contact our support team.
Frequently asked questions
You can cancel your booking from the Bookings page. Click on the booking you want to cancel and select 'Cancel Booking'. If your booking has free cancellation, you'll receive a full refund. Otherwise, the cancellation policy of the hotel applies.
Refunds are typically processed within 5-10 business days. The exact timeline depends on your payment method and bank. You'll receive an email confirmation once the refund is initiated.
Yes! Go to your booking details and tap 'Modify Booking'. Date changes are subject to availability and may result in a price difference. Free cancellation bookings can be modified at no extra cost.
If you find a lower price for the same hotel, room type, and dates within 24 hours of booking, we'll match it and give you an additional 10% off. Just contact our support team with the lower price link.
Absolutely. We use bank-level 256-bit SSL encryption for all transactions. We never store your full card details — they're securely processed by our PCI-compliant payment partner, Stripe.
Once your booking is confirmed, you can message the hotel directly from the Messages tab. Most hotels respond within a few hours. You can request early check-in, special amenities, or ask any questions.
We accept all major credit and debit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, and PayPal.
Yes. During checkout, enter the guest's name and contact details instead of your own. You'll still receive the confirmation and can manage the booking from your account.
Each hotel sets its own cancellation policy. You can find the deadline on your booking details page. Most bookings with free cancellation allow changes up to 24-48 hours before check-in.
You can add special requests during checkout or after booking from your booking details page. Common requests include early check-in, late check-out, extra pillows, or room preferences. Note that special requests are subject to availability.
We partner with leading insurance providers to offer comprehensive travel insurance at checkout. Coverage includes trip cancellation, medical emergencies, lost baggage, and flight delays.
Our AI understands natural language. Just describe what you're looking for — budget, location, amenities, travel style — and it searches across 12+ suppliers to find the best matches in seconds. No filters needed.
Yes. Go to your booking details and click 'Download Invoice'. You'll get a PDF with all the details including taxes and fees, suitable for expense reports or reimbursement.
If the hotel doesn't match its listing (wrong room type, missing amenities, cleanliness issues), contact us within 24 hours of check-in. We'll work with the hotel to resolve it or help you rebook.
Go to Profile > Settings > Security. You can change your password and enable two-factor authentication. Email changes require verification of both your old and new email addresses.
Visa requirements vary by nationality and destination. We recommend checking with your destination country's embassy or using a visa checking service. We don't provide visa services directly.
Go to Profile > Settings > Danger Zone > Delete Account. This will permanently remove your account and all associated data. Active bookings must be cancelled or completed first.
We display prices in USD, EUR, GBP, and INR. You can change your preferred currency in Profile > Preferences. The actual charge may be in the hotel's local currency — your bank handles the conversion.
We're building a rewards program! Currently, you can earn referral credits by inviting friends. Each successful referral earns both of you travel credit toward future bookings.
Click 'Forgot password?' on the sign-in page to reset your password via email. If you have two-factor authentication enabled and lost access to your authenticator, contact support with your backup codes.