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Contact

Get in touch

Every email below routes to a human. Pick the most specific address for what you're writing about — it shaves a day off turnaround.

Ask the AI firstHelp center

Customer support

General support
Booking questions, account issues, anything that isn't covered by one of the more specific addresses below. The chat agent at /chat handles most of these instantly.
support@getmyhotels.com

First reply within 24h

Billing, refunds & disputes
Refund tracing, payment failures, double-charges, chargebacks. Include the booking reference for fastest turnaround.
billing@getmyhotels.com

First reply within 1 business day

Trust, safety & privacy

Privacy / data rights
GDPR / CCPA / DPDPA access, rectification, portability, and erasure requests. Also the address for DPA negotiation.
privacy@getmyhotels.com

Acknowledged within 5 business days, resolved within 30

Data Protection Officer
GDPR Article 38 contact and the same address used by our EU + UK representatives.
dpo@getmyhotels.com
Trust & safety
Report fraud, harassment, account compromise, abusive AI output, or any other platform misuse.
abuse@getmyhotels.com

Triaged within 24h; CSAM and credible threats escalated immediately

Security disclosure
Vulnerability reports under our coordinated disclosure policy. See /security for scope and safe harbor.
security@getmyhotels.com

Initial reply within 3 business days

Business & legal

Legal & service of process
Contract questions, subpoenas, court orders, regulatory inquiries.
legal@getmyhotels.com

Formal inquiries acknowledged within 5 business days

Copyright (DMCA)
DMCA takedown notices and counter-notices. See /legal/dmca for the required elements.
dmca@getmyhotels.com
Partnerships & supply
Hotel + flight inventory partnerships, API access for OTAs / TMCs, channel-partner agreements.
partners@getmyhotels.com
Press & media
Interviews, comment requests, embargo coordination, media-kit downloads.
press@getmyhotels.com
Careers
Interested in working with us? Send links to what you've built rather than a resume — we read everything.
careers@getmyhotels.com

Postal address

For service of process or physical mail, please see our imprint for the registered operating address and EU / UK representative details.