Get in touch
Every email below routes to a human. Pick the most specific address for what you're writing about — it shaves a day off turnaround.
Customer support
General support
Booking questions, account issues, anything that isn't covered by one of the more specific addresses below. The chat agent at /chat handles most of these instantly.
First reply within 24h
Billing, refunds & disputes
Refund tracing, payment failures, double-charges, chargebacks. Include the booking reference for fastest turnaround.
First reply within 1 business day
Trust, safety & privacy
Privacy / data rights
GDPR / CCPA / DPDPA access, rectification, portability, and erasure requests. Also the address for DPA negotiation.
Acknowledged within 5 business days, resolved within 30
Data Protection Officer
GDPR Article 38 contact and the same address used by our EU + UK representatives.
Trust & safety
Report fraud, harassment, account compromise, abusive AI output, or any other platform misuse.
Triaged within 24h; CSAM and credible threats escalated immediately
Security disclosure
Vulnerability reports under our coordinated disclosure policy. See /security for scope and safe harbor.
Initial reply within 3 business days
Business & legal
Legal & service of process
Contract questions, subpoenas, court orders, regulatory inquiries.
Formal inquiries acknowledged within 5 business days
Copyright (DMCA)
DMCA takedown notices and counter-notices. See /legal/dmca for the required elements.
Partnerships & supply
Hotel + flight inventory partnerships, API access for OTAs / TMCs, channel-partner agreements.
Press & media
Interviews, comment requests, embargo coordination, media-kit downloads.
Careers
Interested in working with us? Send links to what you've built rather than a resume — we read everything.
Postal address
For service of process or physical mail, please see our imprint for the registered operating address and EU / UK representative details.
